ONLINE SELLING
How to Pack Second-Hand Clothes for Dispatch and Delivery
The parcel is the first thing an online buyer touches. A clean, dry, well-packed item supports the listing; a crumpled or damp one undoes it.
A fixed packing routine also gives you the records you need if a parcel is lost, damaged or disputed.
THE ROUTINE
Seven steps per order.
Final check
Match the item to the listing: size, colour, any noted fault. Use the inspection checklist one last time.
Clean and fold
Remove lint and loose threads, and fold neatly so the item arrives presentable.
Protect from moisture
Put the item in an inner bag before the outer packaging, especially in humid or monsoon weather.
Outer packaging
Strong enough for the journey and the right size, so the item does not move around or get crushed.
Label
Order ID on the inner bag and a clear delivery label outside, with the address checked against the order.
Photograph
One photo of the item going into the bag and one of the sealed, labelled parcel.
Hand over and record
Keep the courier receipt or tracking number with the order, and send it to the buyer.
KNOW YOUR COSTS
Packing is a selling cost.
Bags, labels, tape and delivery charges add up per order.
- Work out the packaging cost per order once, and update it when prices change.
- Weigh and measure typical parcels so delivery charges are not a surprise.
- Include packing and delivery in selling costs per sale; see break-even quantity for a bale.
- Decide whether delivery is charged to the buyer or built into the price, and say so in the listing.
CHOOSING HOW TO SEND
Courier, post or local handover.
Options, prices and rules differ between carriers and change over time.
- Compare a few carriers on price, coverage, tracking and how they handle claims.
- Check each carrier’s packaging requirements, weight limits and restricted items.
- If you offer cash on delivery, plan for refused parcels and the return cost.
- For local handover, agree a time and place and confirm payment before handing over.
WHEN DELIVERY GOES WRONG
Use your records.
- Lost or delayed: share the tracking record with the buyer and raise it with the carrier.
- Damaged: ask the buyer for photos of the parcel and item, and compare with your packing photos.
- Handle the outcome under your policy; see handling returns and complaints.
NEXT STEP
Restocking an online shop?
Online selling needs a steady flow of stock. Tell us your categories and quantities when you enquire.
General guidance only. Carrier services, prices and rules vary and change; check them with your chosen carrier.