MERCHANDISING AND SALES
How to Handle Customer Questions About Used Clothing
Buyers of second-hand clothing ask predictable questions: is it clean, what condition is it in, will it fit, can I return it? Clear answers build trust and reduce returns.
Prepare answers once and reuse them.
COMMON QUESTIONS
And how to answer them.
“What condition is it in?”
Give the grade and any fault, matching your inspection checklist.
“Has it been cleaned?”
Say exactly what you do, such as washing or steaming, and only claim what you actually do.
“Will it fit me?”
Share measurements and how it fits compared with the label size.
“Can I return it?”
State your policy clearly and consistently, before purchase.
“Where is it from?”
Describe it as second-hand; avoid claims about brand, origin or authenticity you cannot verify.
SAVED REPLIES
Answer faster.
Keep short, honest replies ready for messages.
- A condition and grading explanation.
- Your cleaning process.
- Measuring guide.
- Return and exchange policy.
PREVENT QUESTIONS
Answer them in advance.
NEXT STEP
Questions about our stock?
Ask us about categories, condition, sorting and specifications when you enquire.
General guidance for planning purposes. Examples are illustrative; outcomes depend on your own market, stock, prices and costs.